Terms and Conditions

These Terms & Conditions relate to all courses run by The Education People only. Please refer directly to external providers who use this system, CPD Online, with regards to their Terms & Conditions.

Delegates should pre-book an event/course place on CPD Online themselves or via their CPD leader. All people attending an event must be in receipt of a confirmed place notification.
Failure to pre-book your place could result in you being turned away.

Our cancellation policy and associated charges apply to any applicant not attending/who does not arrive for an event/course for which a confirmed place has been allocated to them or where they have cancelled their place within the timescales detailed in the cancellation policy below.

Cancellations will only be accepted via your CPD Online account.  Emails will not be accepted.

Online Learning:
All sessions will be run using either GotoWebinar, Zoom or Microsoft Teams. It is the responsibility of delegates to ensure that they are able to access these platforms prior to booking. Web links will be e-mailed to delegates 24 hours in advance of the session and delegates must ensure that they are able to access in advance.
Applicant cancels more than 48 hours in advance - No Charge
Applicant cancels 48 hours or less in advance of the course start date or fails to attend for any reason – Full course fee charged
Delegates attending a chargeable event/course without a confirmed place will incur an administration fee of £15 in addition to the full event cost
For events that are free to attend, cancellations received within 48 hours of the course start date or fails to attend for any reason, delegates will incur a fee of £30.  This excludes the Early Years and Childcare Briefing and Networking Sessions which are free to attend with no charges for cancellation/non-attendance

Face-to-face Chargeable Events:
Applicant cancels 15 days or more prior to the event date - No Charge
Applicant cancels 14 days or less prior to event start date or fails to attend - Full event/course fee
Delegates attending an event/course without a confirmed place will incur an administration fee of £15 in addition to the full event cost

Face-to-face Free/Funded Events:
Applicant cancels 14 days or less prior to the event start date or fails to attend will incur a fee of £30
Delegates attending an event/course without a confirmed place will incur a fee of £30
This excludes the Early Years and Childcare Briefing and Networking Sessions which are free to attend with no charges for cancellation/non-attendance